we try to overcome the current, generally prevailing uncertainty by offering you the best booking conditions for your holiday at Roccamare. For this reason, we have made our “Tutti Liberi” offer, which was very much appreciated by our guests in 2020, also available for the coming season.
You can book your holiday 2021 without binding until April 15
Why do we offer you this solution? Because even in 2021, at least for now, it won‘t be up to you or us to decide whether the conditions are in place for a carefree and safe holiday. We will continue to do our best to make this happen.
Help us organize the best stay for you and your families
After April 15, if the health conditions allow it, our staff will be ready to welcome you to Roccamare. From this date we have provided a cancellation policy which, despite being much more favorable than the usual one, will allow us to organize your stay in the best possible way.
In order to be able to confirm the reservation, a deposit of 30% of the total booking amount will be required from April 16. The payment can be made by bank transfer or by charge on the main credit cards. In case of credit card, Roccamare S.p.A. reserves the right to pre-authorize or charge the required deposit. After the transaction has been successfully completed, you will be sent a payment confirmation. If, after receiving the authorization request, the availability conditions of the selected accommodation have changed, Roccamare S.p.A. will refrain from making the transaction and will promptly notify the reservation holder.
How to recover the full amount of the deposit paid in case of cancellation
The booking can be canceled by e-mail and/or fax and must be accepted by the booking office according to the following parameters:
- for cancellations received up to 7 days before the arrival date, the deposit will be fully refunded through the same system that was used for payment;
- for cancellations received within 6 days of the arrival date, only the cost of the first two nights will be charged. Any excess amount will be refunded through the same system that was used for the payment;
- only in the case of no-show, the total deposit amount will be retained as cancellation fee.